Retail expert, Tom McQueen, says dealerships are fertile grounds for the morale-killing, business-destroying silo mentality. He offers four recommendations for righting the ship. Click here to read …
Coaching for Performance & Productivity Improvement
What’s the rationale? With Gallup and other researchers reporting that 7 out of 10 workers are “actively disengaged” in the workplace today, organizational psychologists view coaching as a means to …
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On Employee Engagement: Auto Dealerships – Do You have the Right Purchasing Processes in Place?
We liked this article -- even if it is a bit strongly worded -- about how purchases are made at an auto dealership. Above all, though, we believe that rock solid procedures work for both employer and …
On Employee Engagement: “The Customer Always Comes First” Why That Principle Is Killing Your Company
Please don’t feed me the line that The Customer Always Comes First. It makes me gag. Any business believing that malarkey probably begins their staff meetings by holding hands around a circle and …
On Employee Engagement: Improving Dealership Productivity, Part 3 of 3 – The Bottom Line
An Employee Communications solution pays off. Here it is by the numbers. In this third section covering the business process of effective internal communications, we look at its value to the …
On Employee Engagment: Improving Dealership Productivity, Part 2 of 3 – Employee Engagement
It's great when employees and management are thoroughly connected with one another through an effective employee communication solution. So, what does it all mean? What does it benefit the dealership …