Empowered employees become so through an employee communication system which gives them the tools and information they need to do their job. Such employees have far higher rates of engagement than employees who do not have access to such tools and information. That higher level of engagement shows up in the products the employees work on.
If it were easy, everyone would be doing it
It takes time to become proficient at something. That is, something of value. Whether you are a hairstylist, a computer programmer, a sales professional or an airline pilot, experience counts.
It’s not just experience, though, that creates a quality product. An employee working on custom wrought iron products might have all the experience in the world, but be completely disengaged and uninspired. Their lethargy will show up in every edge of the iron.
To produce a quality product or service, an employee must have access to the tools and information they need to do the optimal job. How do you make that happen? How do you make sure each employee has what they need to do their job? The first answer is, an internal communications solution, but that’s not the complete answer. It’s really about empowerment.
Most people want to do excellent work. I would say the vast majority of human beings want to do excellent work. For perhaps 99% of the employees I have managed over the years, I would say they simply wanted me to get out of their way so they could get on with doing excellent work. The problem is, we often do get in their way. We bog down employees with inconsistent messages, we limit their access to the tools and information they need, and we send messages of distrust to them by restricting their access to what they need.
What’s the solution?
The solution is not simply to install an employee communication solution and walk away, dusting off your hands. The best implementations of such systems we have seen are those that involve front line employees from the very beginning. In fact, we encourage prospective clients to include front line employees in the first online demonstrations of the PDP solution. By including front line employees in the selection process, you will be sending the first clear signals of empowerment to those employees.
Empowerment raises the levels of employee engagement which, in turn, will show up in the quality of the products they work on.