Tip #2 – Driving Results through Communication

Summary

“So you’re the Dealer Principal contestant on the television show, Are you smarter than a 5th Grader. And host Jeff Foxworthy presents you with this final sixth grade question for one million dollars: Name the most important tool that dealerships can use in the 21st century to achieve a sustainable advantage in their marketplace. What would your answer be?… “

“So you’re the Dealer Principal contestant on the television show, Are you smarter than a 5th Grader. And host Jeff Foxworthy presents you with this final sixth grade question for one million dollars: Name the most important tool that dealerships can use in the 21st century to achieve a sustainable advantage in their marketplace. What would your answer be? If it isn’t COMMUNICATION, then you have to look into the television camera and say, “I may be a Dealer Principal, but I’m definitely not smarter than a 5th grader.”

This is a excerpt from the article “D” is for DISMAL by Pamela Devillon, Freelance journalist. To read the entire article click here. The link works correctly this week.

PDPAuto TIPS:

In order to avoid a DISMAL culture with no meaningful levels of communication or engagement, last week we shared TIP #1:

Listen to empathize and understand

Here is TIP #2:

Don’t Let Conflicts Create Obstacles

5 Secrets to Mastering Conflict

When conflicts aren’t managed properly, they can easily become the enemy of communication. Two people stop talking, for example, and the entire department feels the tension. The longer the stalemate goes on, performance and productivity suffer.

When the issues causing the conflict are important, there are only two feasible solutions: compromise and collaboration. When compromise is chosen, each of the parties gives up a portion of their position to mutually agree upon a combined alternative to achieve their goal or objective.

When collaboration is the approach selected to resolve the conflict, both parties start from scratch and work together to identify a completely new alternative for moving forward.

Conflicts don’t have to be a disaster. In fact, with the help of effective communication, they can energize people, processes, and performance while improving relationships in both personal and business life.

To read 5 Secrets of Mastering Conflict click here.

Stay Tuned for Tip #3 – arriving on 8/9/16!

PDPAuto: WE DRIVE RESULTS THROUGH IMPROVED COMMUNICATION & PERFORMANCE

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